Kandu, Inc. Privacy Policy
Effective [May 29, 2026]
- Scope of This Policy
- Agreement to Terms
- Information We Collect
- Cookies
- Children’s Privacy
- Our Use of Personal Information
- Our Disclosure of Personal Information
- International Visitors
- Your Privacy Choices
- Security
- Links to Other Websites
- Effective Date and Changes to This Privacy Policy
- How to Contact Us
1. Scope of This Policy
Kandu, Inc., and its affiliated entities, including Neurolutions, Inc., Kandu Health, Kandu Medical Services East PC, and Kandu Medical Services West PC, and their respective affiliates (collectively, “Kandu,” “we,” “us,” “our”) respects your privacy and values your trust. This Privacy Policy describes how we collect, use, and disclose personal information through our websites, including https://kandu.com, https://www.neurolutions.com, https://kanduhealth.com, https://kandustroke.com, and any other websites that link to this Privacy Policy (collectively, the “Sites”). This includes information collected automatically (such as through cookies and similar technologies) and information you choose to provide through the Sites (such as through contact forms or similar submissions).
This Privacy Policy applies only to information collected through the Sites.
Other privacy notices may apply depending on how you interact with us:
- Notice of Privacy Practices. Information we collect or receive in connection with medical, clinical, or care-related services is governed by our Notice of Privacy Practices, available at https://www.neurolutions.com/kandu-notice-of-privacy-practices/.
- Consumer Health Data Privacy Notice. Information that qualifies as consumer health data under applicable state laws is governed by our Consumer Health Data Privacy Notice, available at https://kanduhealth.com/privacy-policy/#california-privacy-notice.
- Programs, Apps, and Account-Based Services. Information collected when you enroll in or use our programs, mobile applications, patient portals, or other account-based services is governed by the applicable policies for those offerings including the privacy policies available at https://kandu.com/privacy and https://kanduhealth.com/privacy-policy/.
If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.
2. Agreement to Terms
By accessing or using the Sites you acknowledge that you have read and understand this Privacy Policy, which describes how we collect, use, and disclose personal information. If you do not agree with this Privacy Policy, you should not access or use the Sites.
3. Information We Collect
We may collect the following categories of personal information (a) directly from you, (b) automatically when you use the Sites, and (c) from third parties, as described below.
- Information You Provide to Us
We may collect personal information that you choose to provide through the Sites, including:
Identifiers
We may collect your name, email address, and other contact information when you submit a form, contact us, or otherwise communicate with us.
Professional and/or Employment Information
If you apply for a job through the Sites, we may collect information such as your resume, education, employment history, and other information you choose to provide.
User-Generated Content
We collect the contents of your communications and any other information or materials that you submit through the Sites, including messages, inquiries, and attachments.
<br> - Information We Collect Automatically
When you visit or interact with the Sites, we may automatically collect certain information, including:
Device Information
We may collect device information when you visit our Sites. Device information may include your device type, browser type, online and/or unique identifiers, and IP address.
Internet Activity
We may collect information concerning your interaction with the Sites, including when you access the Sites and your browsing activity on the Sites (such as which pages you visit, in what order, and for how long). This may also include “traffic data” or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Sites.
Location Information
We may infer your general geographic location based on your IP address or similar information.
<br> - Information We Collect from Third Parties
We may receive certain information about you from third parties, including:
Identifiers
We may receive identifiers, such as updated contact information or other identifying details.
Professional and/or Employment Information
We may collect professional or employment-related information from third parties, such as your employer, title, or role.
Internet Activity and Inferences
We may collect information about your interactions, interests, or engagement from third parties, such as analytics providers, marketing partners, public databases, or social media platforms. This information may be used to help us better understand user behavior and improve the Sites.
You are not required to provide all personal information identified in this Privacy Policy to use our Sites or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to respond to your requests.
4. Cookies
We and our third-party partners may store or collect certain information automatically through cookies and similar technologies when you use the Sites. These technologies may include cookies, web beacons, pixels, embedded scripts, and similar tracking tools (collectively, “Cookies”). A cookie is a small text file that a website transfers to your browser for identification purposes. Other tracking technologies, such as web beacons, pixels, and embedded scripts, operate in a similar manner by collecting information about your interactions with the Sites. Cookies may be used to track your activity on a website or across websites, which helps us understand user behavior, improve the Sites, and, in some cases, personalize your experience.
Some of these technologies are necessary for the Sites to function, while others support analytics, functionality, or marketing activities, including targeted advertising (as described in more detail below). The Cookies used on the Sites are generally divided into the following categories:
- Strictly Necessary Cookies. These are required for the operation of the Sites and to enable core functionality such as navigating the Sites and accessing certain features. These cookies are typically set in response to actions you take and may be session-based or persistent.
- Analytical/Performance Cookies. These allow us to recognize and count the number of visitors to the Sites and understand how users navigate through the Sites (e.g., when and which pages are visited, in what order, and general usage patterns). We may also use third-party analytics providers, such as Google Analytics, for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout.
- Functional Cookies. These improve the functional performance of the Site and make it easier for you to use. For example, these Cookies may be used to remember your preferences or settings. These Cookies are typically persistent, meaning they remain on your device for a period of time or until you delete them.
- Targeting Cookies. These record your visit to the Sites and the pages you have visited and the links you have followed, to track your activity on the Sites and other websites. These Cookies may be used to deliver advertising that is more relevant to your interests and to measure the effectiveness of advertising campaigns. These Cookies are typically persistent, meaning they remain on your device for a period of time or until you delete them.
We may also allow third parties, including service providers, analytics providers, and advertising partners, to use Cookies on the Sites to collect information about your interactions over time and across different websites.
Depending on which of our Sites you visit, you may be presented with options to accept or manage certain Cookies through a cookie banner or similar preference tool. You can also control or disable Cookies through your browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain Cookies, some features or functionality of the Sites may not operate as intended.
Do-Not-Track Signals
At this time, the Sites do not respond to automated “Do Not Track” browser signals. You can manage your preferences regarding Cookies and similar technologies as described above.
5. Children’s Privacy
The Sites are not intended for users under the age of 16 and Kandu does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Sites without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.
6. Our Use of Personal Information
We collect and use your personal information for the following purposes:
- Providing and operating the Sites, including maintaining, improving, and enhancing the functionality, performance, and user experience of the Sites;
- Communicating with you, including responding to your inquiries or requests, providing support, sending administrative or service-related communications, and requesting feedback;
- Providing information and marketing communications, including sending you updates, newsletters, promotional materials, invitations to events or programs, and other information that may be of interest to you, in accordance with your preferences and applicable law;
- Administering and evaluating interactions with you, including managing our relationship with you, facilitating your participation in surveys, promotions, or events, and responding to your submissions;
- Evaluating employment opportunities, including reviewing and processing job applications and assessing your eligibility for employment or partnership opportunities;
- Analyzing and improving the Sites and our business, including monitoring and analyzing usage, performing analytics, conducting research and development, understanding user trends, and measuring the effectiveness of our content and marketing;
- Personalizing and optimizing user experience, including tailoring content, features, and communications to better align with user interests and preferences;
- Creating aggregated or de-identified information, which we may use for our business purposes, including improving the Sites and services and supporting analytics and research;
- Ensuring security and preventing misuse, including detecting, investigating, and protecting against malicious, deceptive, fraudulent, or illegal activity and maintaining the safety and integrity of the Sites;
- Complying with legal obligations, including complying with applicable laws and regulations, responding to lawful requests, and establishing, exercising, or defending legal claims; and
- Other disclosed purposes, including for any other purpose described to you at the time the personal information is collected.
7. Our Disclosure of Personal Information
We may share your personal information with the following third parties:
- Our affiliates and related entities, including across our brands, for the purposes described in this Privacy Policy, such as internal administration, analytics, and business operations.
- Service Providers. We may share your personal information with third-party service providers that perform services on our behalf, such as hosting, analytics, marketing support, customer support, and security services. These service providers are authorized to use your personal information only as necessary to provide services to us.
- Analytics and Advertising Partners. We may share or make available certain information to third parties, such as analytics providers and advertising partners, to help us understand how users interact with the Sites and to support marketing and advertising activities, including interest-based advertising.
- Business Partners. We may share your personal information with third parties with whom we partner to offer content, events, or other initiatives that may be of interest to you, consistent with the context in which you provided your information.
- Advisors and Professional Services Providers. We may share your personal information with advisors and professional service providers, such as auditors, consultants, legal counsel, and financial institutions, as necessary for our business operations.
- Corporate Transactions. We may disclose your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, or in connection with a bankruptcy, reorganization, or similar transaction.
- Legal and Compliance. We may disclose your personal information as required by law or when we believe such disclosure is necessary to comply with applicable law, regulations, legal process, or governmental requests, or to protect the rights, property, and safety of us, our users, or others.
- With Your Consent or Direction. We may disclose your personal information to third parties when you direct us to do so or otherwise provide your consent.
8. International Visitors
The Sites are operated from the United States and are intended for visitors located within the United States. If you access or use the Sites from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States and in other countries where we or our service providers operate.
Those locations may have data protection laws that differ from those in your jurisdiction. By using the Sites or providing us with your personal information, you acknowledge that your information may be transferred to and processed in these locations.
9. Your Privacy Choices
You have certain choices regarding how we use your personal information:
- Providing Information. You may choose not to provide certain personal information to us; however, doing so may limit your ability to use certain features of the Sites or to receive certain information from us.
- Marketing Communications. If you no longer wish to receive newsletters, emails, or other marketing communications from us, you may unsubscribe at any time by following the unsubscribe link in those communications or by contacting us using the information provided below. Please note that even if you opt out of receiving marketing communications, we may still send you administrative or transactional messages, such as responses to your inquiries or other important notices.
- Cookies and Tracking Technologies. Depending on the Site you visit, you may be able to manage your preferences regarding Cookies and similar technologies through a cookie banner or a “Your Privacy Choices” link available on the Site. You can also control Cookies through your browser settings as described above.
- Your Information. You may request access to, correction of, or deletion of certain personal information that we maintain about you by contacting us using the information provided below. We will consider and respond to your request in accordance with applicable law.
10. Security
We maintain reasonable administrative, technical and physical safeguards designed to protect the personal information we collect through the Sites from unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.
11. Links to Other Websites
For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Sites to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.
12. Effective Date and Changes to This Privacy Policy
This Privacy Policy is effective as of the date at the top of this policy. Kandu has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Sites. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.
13. How to Contact Us
If you have any questions about this Privacy Policy or our Sites, please contact us at: [email protected].
